Assessments

Assessing complaints

We look carefully at all of the complaints that are made to us.  We may:

• refer the complaint to the NSW Police Force or NSW Crime Commission
• ask the NSW Police Force or NSW Crime Commission to investigate the complaint, and we’ll then review their final report
• ask for more information or make more inquiries
• do an investigation ourselves
• refer it to another agency
• take no more action

The NSW Police Force and the NSW Crime Commission must tell us about all of the serious complaints that they receive directly. 

These complaints are called “notifiable complaints”.   We have agreements with the NSW Police Force and the NSW Crime Commission about what is “a notifiable complaint”.  Those agreements are public documents, and are on our website here.

We assess all notifiable complaints that are made directly to the NSW Police Force and the NSW Crime Commission.  We check to see if we are comfortable with the way in which the Police or Crime Commission are handling the complaint. 

If we think it is appropriate, we may:

• ask the Police or Crime Commission to investigate other issues
• ask for more information or make more inquiries
• do a preliminary investigation ourselves