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Complainants' stories

The Law Enforcement Conduct Commission (LECC) receives a wide variety of complaints about officers of the NSWPF, unsworn officers and Crime Commission officers.

When a complaint is received, the LECC makes a decision about how the complaint will be handled including investigating the complaint, referring it to the NSWPF or another agency, monitoring a complaint investigation or the LECC can take no further action and record the complaint for information.

Each complaint is assessed on a case by case basis and the Commission will always try to contact a person making a complaint to explain how their complaint was assessed and the reasons for the LECC’s decision.

Below are fictional examples of complaints received by the LECC and how they were dealt with. These stories demonstrate what could happen when you make a complaint to the LECC.

Mia’s Story

A NSWPF officer makes a complaint to the LECC which is investigated by the LECC.

Mark’s Story

Mark’s complaint is referred to NSWPF for investigation but is monitored by the LECC.

John’s Story

John’s complaint is made directly to NSWPF but is checked by the LECC to ensure it is handled reasonably

Phillip’s Story

Phillip calls the LECC to ask a few questions before he make a complaint.

Kelly’s Story

Kelly made a complaint to NSWPF before but is unhappy with the response and asks the LECC for help.


Acknowledgement of Country

The Law Enforcement Conduct Commission acknowledges and pays respect to the Traditional Owners and Custodians of the lands on which we work, and recognises their continuing connection to the lands and waters of NSW. We pay our respects to the people, the cultures, and the Elders past and present.